Privacy notice

Data controller

Villa Elisio Hotel & Spa — Capodimonte S.r.l., Via Luca Samuele Cagnazzi 29, 80136 Napoli, Italy, VAT 09036921212.

Email: prenotazioni@villaelisio.it · Phone: +39 081 18193835 · PEC: hotelcapodimonte@pec.it

What data we process and why

Enquiries: if you write to us by email, phone or through the website form (which opens your email app), we process your name, contact details and message to reply. Legal basis: pre-contractual steps requested by you.

Bookings: online bookings take place on the Simple Booking engine, which processes data on our behalf as data processor. We process stay data to perform the contract and meet legal obligations (e.g. guest registration with the police, tourist tax, tax records).

Browsing: servers log technical data (IP address, browser, pages requested) for security and operation, kept only as long as necessary. Legal basis: legitimate interest.

Analytics and marketing: only with your consent (see the Cookie policy).

Retention

Messages are kept as long as needed to handle the request; stay data for the periods required by law (e.g. 10 years for tax documents).

Recipients

Providers who help us deliver the service (booking engine, hosting, email), appointed as data processors, and public authorities where required by law. Data is never sold or disclosed.

Your rights

You can request access, rectification, erasure, restriction, portability and object to processing by writing to prenotazioni@villaelisio.it. You can withdraw consent at any time without affecting prior processing. You have the right to lodge a complaint with the Italian Data Protection Authority (www.garanteprivacy.it).